Terms of purchase, returns and complaints
Who sells
Seller: VD Brands s.r.o., ID 29633010, Bedřichovská 1958/8, 182 00 Praha 8. Shops: My Angel, Burešova 1662/4, Praha 8, and Freja, Biskupcova 1791, Praha 3. Contact: +420 792 861 491, info@my-angel.cz, daily 8:00-20:00. We are not VAT payers, the prices shown are final.
Buying
You see the price of the goods and delivery before paying. You can pay by card on the website, in the bot or Mini App, and also in cash in the shop. We deliver on the day and at the time you choose, the delivery price depends on the address and time.
Bouquets and flowers: returns without a reason
Flowers perish quickly and the bouquet is made to your order. So by law you cannot withdraw from the contract for a received bouquet without a reason (§ 1837 d, e of the Czech Civil Code). The same applies to a card with your text and a recorded greeting.
Changed your mind before we make it? Write or call us straight away: we will try to cancel the order and refund you.
Vases, toys and other gifts: 14 days
Goods that do not perish and an unused gift voucher bought online can be returned without giving a reason within 14 days of receipt. This does not apply to inflated balloons or food with a short shelf life.
Tell us by email at info@my-angel.cz, you can use the form below, and bring the goods to a shop or send them within 14 days. You pay the cost of sending them back. If the goods lost value through more than the handling needed to inspect them, we may reduce the refund.
We refund the money, including the cheapest delivery option, in the same way within 14 days of your notice, but we may wait until we have the goods or proof that you sent them.
If something is wrong (complaints)
We are responsible for the goods having no defects when you receive them. By law a defect can be claimed within two years (§ 2165).
With proper care, cut flowers usually last 5-7 days. So for a bouquet, write straight away, ideally within 24 hours, and send a photo: we can help faster and more accurately. We will also consider a later complaint. Natural wilting and damage after receipt are not defects.
You can complain by phone, at info@my-angel.cz or in either shop. We confirm the date in writing and settle it within 30 days at most, for bouquets usually the same day. We replace the bouquet free of charge. If a replacement no longer makes sense, we reduce the price or refund you, you choose.
If we cancel the order
If we cancel the order, we refund the full amount and add 100 Kč in bonuses. Money usually reaches your card within 5-10 working days.
If the recipient is not there
The bouquet returns to the shop and we contact you. Repeat delivery is paid separately. If the delivery failed through our fault, repeat delivery is free.
Bouquet subscription
A subscription is paid as a package. You can move a delivery or pause the subscription while more than 72 hours remain before the delivery time starts.
If a delivery did not take place through our fault, we deliver again or refund it. If you change your mind, we do not refund the remaining deliveries in money, but at your request we turn their value into a gift voucher valid for 365 days.
Flower collections
A contribution is a prepayment for flowers for one person. We refund it if it was charged by mistake or twice, if the collection is cancelled or if we could not deliver the flowers. In other cases contributions are not refunded.
If money is left after all deliveries, the recipient gets a gift voucher for the balance, valid for 365 days.
Vouchers and bonuses
A gift voucher is valid for 365 days. After 14 days from purchase it cannot be exchanged for money. Bonuses are a discount on further purchases and are not paid out in money. Their validity is stated in the bonus programme.
Refund times
We refund the money in the same way you paid. It usually reaches your card within 5-10 working days, this also depends on your bank. A cash purchase is refunded in cash in the shop or by bank transfer.
Disputes
If we do not agree, you can turn free of charge to the Czech Trade Inspection Authority (Česká obchodní inspekce), within one year of first raising the matter with us: https://coi.gov.cz/informace-o-adr/. It also supervises consumer rights. Czech law applies. The Czech version of these terms is binding.
Withdrawal form
To: VD Brands s.r.o., Bedřichovská 1958/8, 182 00 Praha 8, info@my-angel.cz
I hereby withdraw from the contract for the purchase of these goods: ____. Order date and date of receipt: ____. Order number: ____. Name and address: ____. Where to refund the money: ____. Date and signature, if on paper: ____.