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Privacy Policy

Data controller: VD Brands s.r.o., Company ID 29633010, Bedřichovská 1958/8, 182 00 Prague 8, operator of the My Angel and Freja flower shops.

Contact: info@my-angel.cz, +420 792 861 491.

What we collect when you order

  • Your name, phone number and email.
  • The recipient's name, phone number and address.
  • The greeting card text and delivery notes.
  • Delivery date and time.
  • Order history and bonus points, if you have a profile or use our Telegram bot.

We never see or store your card number. Payments are processed by Stripe (Stripe Payments Europe, Ltd.), which is responsible for payment data.

Why we need it

  • To deliver the bouquet to the right person at the right time.
  • To contact you if something changes with your order.
  • For accounting and tax purposes.
  • For the bonus program, if you joined it.

We use analytics and advertising cookies (Google Analytics, Google Ads, Microsoft Clarity) only with your consent. You can change your choice at any time in the cookie bar.

Who we share it with

  • The courier - only the recipient's name, phone and address.
  • Stripe - to process the payment.
  • Telegram - if you order through our bot.
  • WhatsApp or Telegram - we send a photo of the finished bouquet to your phone before it leaves.
  • Map and address services (OpenStreetMap Nominatim, Photon by komoot, OSRM) - only the delivery address or location, to calculate the delivery price, without name or phone.

We do not sell your data or share it for third-party advertising.

How long we keep it

  • Order and invoice records: 10 years, as required by Czech law.
  • Recipient's address and phone, and the card text: 24 months after delivery.
  • Profile and bonus points: until you ask us to delete them.

Your rights

You can ask for a copy of your data, a correction or deletion. Write to info@my-angel.cz and we will reply within 30 days. You may also file a complaint with the Czech Office for Personal Data Protection (www.uoou.cz).