Frequently asked questions

The delivery price is calculated at checkout based on your address. Delivery in Prague is free from 2,500 Kč, outside Prague from 3,500 Kč (bouquets only, delivery not counted). You'll see the exact price at checkout once you enter the address. If you don't know the recipient's address, choose surprise delivery: 500 Kč anywhere in Prague, the recipient enters the address themselves.

Every day from 6:00 to 24:00 in two-hour slots. Delivery 6-8 am and 10 pm-midnight +500 Kč, 8-10 pm +300 Kč.

Telegram bot and Mini App customers get one message in Telegram that updates as the order moves along: confirmed → being made → ready (with a photo) → courier on the way (with a link to the courier map) → delivered. Separate messages come for "ready for pick-up" (for pick-up orders) and "delivered". If you don't use Telegram, we send SMS: "confirmed", "ready" and "courier on the way". The courier map link is also in the e-mail.

Choose "Surprise delivery" and enter only the recipient's phone or Instagram. We send them a link, they fill in the address and time, and you get a confirmation. Surprise delivery costs 500 Kč anywhere in Prague.

Yes. Tick "Anonymous" at checkout and we won't tell the recipient your name. If nobody is home, the bouquet goes back to the shop, we contact you and agree on the terms of a new delivery. A repeat delivery is paid separately.

Yes, free of charge in two shops: Ladví (Burešova 1662/4, Prague 8) and Žižkov (Biskupcova 1791, Prague 3), daily 8-20. When the bouquet is ready, we'll send you a message with a photo.

Yes. The florist photographs the finished bouquet and we send you the photo in Telegram or by e-mail before the courier leaves.

5-7 days with proper care. Care instructions are in the box, and you choose their language at checkout (Czech, English, Russian, Ukrainian). If something is wrong with the bouquet, write to us within 24 hours with a photo: we'll replace it or refund you.

Payment is in advance only, you can't pay on receipt. On the website, in the Telegram bot and in the Mini App by card when you order, including Apple Pay and Google Pay. Or you can come to a shop and pay in cash before the delivery. A gift card can cover the whole order, bonuses up to 70 % of the bouquets' price without delivery.

Yes. You can add a free card with your own message (up to 150 characters, no emoji) or choose a designer card from our catalogue, from 75 Kč. You write the card message at checkout, and our AI assistant can suggest three versions in your language.

Yes. Add "Video/audio greeting" to the order (100 Kč) and record a Telegram video message (round video) of up to 60 seconds. The florist prints a QR code on the card, and the recipient scans it to play your message.

Yes. A voice message is recorded the same way as a video: add "Video/audio greeting" to the order (100 Kč) and record a voice message in Telegram. The florist prints a QR code on the card, and the recipient scans it to listen to your message.

Helium balloons, chocolate, soft toys and cards. You'll find them in the cart under "Add a gift", from 75 Kč.

Yes, from 100 to 10,000 Kč. You pay by card, the code arrives by e-mail and is valid for 365 days. Any unused balance stays on the card. It can be used on the My Angel and Freja websites and in the Telegram bot, not in the shops yet.

Part of every order comes back to you as bonus crowns on your bonus account, and you can spend them on your next order. How much comes back depends on your level: Start 5 %, Silver 7.5 %, Gold 10 %, Platinum 15 %. Your level is based on purchases over the last 12 months: Silver from 5,000 Kč, Gold from 25,000 Kč, Platinum from 50,000 Kč.

Bonus crowns can cover up to 70 % of the bouquets' price without delivery. They can be combined with a promo code and a gift card. Bonus crowns don't expire, only your level is recalculated based on purchases over the last 12 months.

100 Kč for signing up on the website and another 100 Kč for saving three important dates. For a review of each bouquet: 10 Kč, with a photo 25 Kč. For a review on Google Maps or Mapy.cz 50 Kč (100 Kč with a photo). A week before a saved date we send a reminder with a 10 % discount (except 13-15 February, 7-9 March and Mother's Day).

In the cart on the website, in the Telegram bot or at the till in our shops.

Yes. In the bot you can order right in the chat, and the Mini App is the whole shop: catalogue, cart, orders, favourites, addresses and bonuses. When you first start the bot, you spin a wheel of fortune: up to 20 % off or free delivery on your first order, valid for 7 days. Open: https://t.me/kvetiny_my_angel_bot

No, you can order without an account, we recognise you by your phone number. Signing up (phone, SMS code, password, name, e-mail optional) adds order history, saved addresses, dates and bonuses. You log in with your phone and password. The same account works on the website, in Telegram and in our shops.

Yes. Place an order as usual and tell us you need a company invoice, we'll issue it after the order. Invoices are issued by VD Brands s.r.o. We are not VAT payers, prices are final.