Frequently Asked Questions

We deliver all over Prague and within 20 km.

Delivery price is calculated by address. Orders over 2,000 CZK get free delivery within Prague.

Delivery is in two-hour slots from 10:00 to 20:00. Morning delivery (6:00-10:00) and evening (20:00-22:00) with a surcharge of 300 CZK, night (22:00-0:00) with a surcharge of 400 CZK.

Yes, we photograph every bouquet before sending and send you a photo - when ordering via Instagram, messengers or phone.

Bouquets are delivered in an aquabox with a carrier, care instructions, chrysal (if needed) and our business card.

The courier will try to contact the recipient by phone. If unsuccessful, they will contact the sender. The bouquet can be left with neighbors or at the door by agreement.

We strive for maximum accuracy. If a specific flower is unavailable, we replace it with a similar one of equal or higher quality. We always send a photo of your bouquet before delivery.

With proper care, our bouquets last 7-10 days. We include care instructions with every bouquet.

Yes! Contact us via Instagram or by phone and our florists will create a bouquet exactly to your wishes.

We work exclusively on full prepayment. We do not start preparing the bouquet without payment.

Shopify Payments (Visa, Mastercard, Apple Pay, Google Pay), Czech bank transfer or cash at the store.

Yes, after payment please send us a confirmation (when ordering via Instagram, messengers or phone).

Yes, you can pay cash at My Angel (Kobylisy) or Freja (Žižkov) stores.

Contact us immediately by phone with a photo. We will provide a replacement on the delivery day for free.

Payment is non-refundable after flowers have been ordered. Contact us as soon as possible if you need to change order details.