Terms and Conditions


We declare that the data is used only for identification purposes when purchasing on the freja.cz website and will not be provided to third parties or otherwise misused. By confirming the registration, I agree to the sending of offer e-mails from the freja.cz online store in accordance with Act No. 480/2004 Coll. About some information society services.

Offer e-mails will be sent a maximum of twice a week and the size of individual e-mail messages will not exceed 900 kB. You can cancel the e-mail newsletter service at any time at the e-mail address:kvetinarstvi.freja@gmail.com


The buyer's order is a draft of the purchase contract and the purchase contract itself is concluded at the moment of delivery of the binding consent of the buyer and seller with this proposal by a binding confirmation of the order by the seller. From this moment, mutual rights and obligations arise between the buyer and the seller.i.

By concluding the purchase contract, the buyer confirms that he has read these terms and conditions, including the complaint conditions, and that he agrees with them. The buyer is sufficiently informed of these terms and conditions and the complaint procedure before the actual execution of the order and has the opportunity to become acquainted with them.

The seller reserves the right to cancel the order or part thereof before concluding the purchase contract in the following cases: the goods are no longer produced or delivered or the price of the delivered goods has changed significantly. In the event that this situation occurs, the seller will immediately contact the buyer to agree on further action. In the event that the Buyer has already paid part or all of the purchase price, this amount will be transferred back to his account, the Purchase Agreement will not be concluded.

All orders received by this store are binding. The order can be canceled before its dispatch. In the event that the order is not canceled before the dispatch, and will be dispatched, the customer may be required to reimburse the costs associated with the dispatch of goods. You are automatically informed by e-mail about the receipt of the order..

If you cancel the order within 12 hours, we consider the order to be canceled. You can send the cancellation by e-mail or make it by phone. When canceling the order, it is necessary to state your name, e-mail and order number.
Exchanging flowers

Due to the seasonality of flowers and direct dependence on the import of flowers from abroad, the seller reserves the right to change the type or color of the flower in the amount of a maximum of 25 compared to the photo on the website of the online store..

In the event of a necessary replacement of more than 25, the seller will contact the buyer immediately and further action will be agreed..


The order for personal collection can be picked up within 2 hours at the earliest. Always wait for the instructions of the staff. Orders can be picked up during working hours, outside these hours by agreement.

The supplier is also a carrier. The goods are delivered to the agreed place and issued to the consignee within the transport period ordered by the buyer. Information about the place, consignee and delivery time is passed on to the carrier by the seller on the basis of the buyer's order. It is always necessary for the buyer to thoroughly check the accuracy of the address, telephone numbers and other specifications that affect the accuracy and speed of delivery of goods.
The consignee must be present at the agreed place during the transport period. If the consignee is not present, the carrier may issue the goods against a written confirmation to another person who is at the agreed place. This does not apply if the buyer exchanges in writing in the order that the goods must be handed over to the recipient in person. The carrier is not obliged to check the identity of the consignee.

In the event that the consignee refuses to take over the goods or that the goods cannot be delivered, especially due to an inaccurate or non-existent address, absence of the consignee or other authorized person who could be handed over at the place of delivery in accordance with these terms and conditions. inform the buyer or seller and wait for further instructions. The price for fulfilling other instructions is paid by the buyer. If further instructions are not communicated to the carrier within 10 minutes or if it is not possible to comply with these instructions, the carrier will transport the goods back to the seller. The carrier's obligation to deliver the goods is thus fulfilled by returning the goods to the seller. Returned goods to the seller or transfer to a new address is charged according to tariffs from the price list.

Due to the failure to reach the addressee at the designated place, repeated delivery of the goods can be performed. If the repeated delivery of the goods was caused by erroneous or incomplete data in the contacts to the recipient by the buyer, the seller is entitled to a fee for repeated delivery in the amount of twice the fee for normal delivery. Repeated delivery of goods will be made in the shortest delivery time after payment of the fee, or in the communicated period, when the recipient will be at the given address. The fee can be paid in person at one of the establishments or by online payment. In case of non-payment of the fee by the buyer, the shipment is considered settled, even if the goods were not taken over by the consignee.


The consignee takes over the goods with his signature and at the same time confirms that he has received the goods in good condition. In the event that the goods are damaged, such as broken flowers, the recipient is obliged to notify the seller of the damage to the telephone number listed on the website before taking over the goods, without undue delay after he had the opportunity to inspect the goods. Subsequent complaints will not be taken into account.l.

In the event of demonstrable damage to the goods, the buyer has the right to exchange it, a discount on the price of the goods or is entitled to withdraw from the contract. However, the seller is not responsible for damage to the goods caused by the recipient.


Some shipments can be divided into multiple packages. Postage remains unchanged.
Methods of payment
All payment methods can be selected before choosing shipping.
prepayment When you select this option, you will receive a deposit slip with all the details for payment. We will ship the goods after receiving the payment to the bank account or after sending the screen print screen to emaill
personal collection is valid in cash for personal collection..

You do not have to worry about abuse when paying with credit cards. We use a proven payment gateway with the 3-D secure protocol, supported by card associations.
All internal password information, names, operations are encrypted. To increase speed, we do not encrypt general information information about individual items of goods.ží).

Business conditions are valid from 01.02.2016 until further notice.
Information for buyers: in the event of a change in the terms and conditions, the terms and conditions that were in force on the date of purchase are valid.


The information contained in the e-mail or its attachments is confidential and is intended solely for the needs of its addressee. The text or attachments may contain classified information, information considered a trade secret, or other information subject to protection under applicable law. If you are not a designated recipient, you may not use, distribute, copy or publish this email. In this case, uninstall the e-mail and its copy from your system. The sender of the e-mail resp. The Internet Shop, hereinafter referred to as the Internet Shop, is not liable for any damage, defect or any other property or non-property damage caused in particular, but not exclusively by modifications or delays in the transmission of e-mail.ilu.

If the e-mail is part of a business meeting, the Internet shop reserves the following rights:
1. Any contract or its amendment shall be concluded only and exclusively subject to the cumulative fulfillment of the following conditions:

a An agreement has been reached on all the requisites of the contract, in particular the conclusion of any contract without an agreement on all the requisites, taking into account the subsequent behavior of the partiesan)

b The contract must be concluded exclusively in writingě

c The contract must be signed by authorized persons from the Internet shopa

2. When concluding the contract, the Internet shop shall proceed in accordance with its internal regulations and articles of association, with the contract having to be approved or approved for the Internet shop by the relevant executives or company bodies, and therefore may occur even if the representatives The parties negotiate with each other the individual content of the contract that the competent persons of the Internet shop do not agree with the proposed wording of the contract and in such a case the Internet shop terminates the negotiations on the conclusion of the contract for this fair reason.

3. The online store expressly reserves the right to terminate negotiations on the conclusion of the contract at any time, even without a fair reason.

4. The sender of the e-mail hereby informs that he is not entitled to enter into any contracts for the Internet shop, except in cases where the Internet shop has been authorized or authorized in writing and such authorization or authorization was to the addressee of the e-mail or the person represented by the addressee, submitted.

5. In the event that the business meeting contains an offer and if the sender of this email is entitled to enter into a contract for the Internet shop on the basis of the above, the addressee of the offer is entitled to accept the offer without delay. However, the sender of the tender e-mail excludes the acceptance of the tender by the addressee of the recipient of the tender with an amendment or deviation. An online store with an amendment or deviation that does not significantly change the terms of the offer is expressly excluded. The e-shop further reserves the right that the offer from the e-shop may be an e-shop even within the period specified for its acceptance.etí.

6. The Internet shop in all contractual arrangements does not assume the risk of changing circumstances.